Verizon Wireless wanted to create a better overall user experience by consolidating multiple online sites and creating a media store. It wanted to deliver more intuitive user interfaces and improve...
Nov 21, 2013
1,418
0
KPMG Institutes is financial advisory services company KPMGs network of topic-specific websites catering to the needs of high-level executives, senior management and industry leaders.There are 10...
Dec 14, 2011
1,007
0
Sprint: Optimising Online Experiences
In keeping with its customer-centred culture, leading telecom company Sprint wanted to go more mainstream and build its multi-channel strategies by completely...
Dec 14, 2011
985
0
There are over 800 million users on Facebook. On average, each user has 130 friends. If a few of these users choose to share your message about your brand, product or service, imagine the visibility...
Dec 14, 2011
1,416
0
A report by Aberdeen Group recommends a series of actions organisations can take to gain the full benefit of social media marketing
Marketers now have to make do with fewer marketing dollars and...
Dec 14, 2011
3,141
0
Digital freedom was redefined by the tablet. Now creativity gets redefined with Adobe Touch Apps, six apps designed especially for the tablet. Using stylus or fingertip, these apps provide easy and...
Dec 14, 2011
1,096
0
There are over 800 million users on Facebook. On average, each user has 130 friends. If a few of these users choose to share your message about your brand, product or service, imagine the visibility...
Dec 09, 2011
1,355
0
Part of the Adobe Solutions for Customer Experience Management, Adobe LiveCycle ES (Enterprise Suite) is an integrated server solution that helps automate the creation and generation of all kinds of...
Nov 03, 2011
1,091
0
Rahul Pandey, Deputy Chief Manager-IT, Kotak Mahindra Old Mutual Life Insurance Co elaborates how Adobe LiveCycle Enterprise Suite 2 solutions have made it easier to be better connected to customers...
Sep 29, 2011
1,313
0
Adobe Digital Enterprise Platform (ADEP) is about delivering applications that engage customers as they access information and interact with the business and its frontline employees. The unique...
Sep 28, 2011
1,007
0
Adobe Online Marketing Suite integrates multiple Adobe products. Powered by Omniture, it functions as a platform and collects and manages data across online and enterprise systems.
Today, customers...
Sep 28, 2011
1,206
0
So you have a great document saving and management process right now which gives people access to the right set of documents when they need them. But what about in 20 years from now? The software...
Sep 28, 2011
1,635
3
The USB-dongle market now has a new contender. Nokia Siemens Networks (NSN) has announced that it has started to sell an USB-dongle and two wireless router models for the new TD-LTE network...
Sep 27, 2011
1,327
0
In the first half of the year, Chinas telecommunications sector revenues grew by 10.1 percent surpassing that of the GDP for the first time since 2007. The figures were released to the media by Zhang...
Jul 21, 2011
1,066
0
Login to listen to presentations from the past four weeks, ranging from how to build your own virtual data center to breaking down the barriers to virtualization. On Thursday, July 28th, the last...
Jul 21, 2011
832
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Bad customer service is a huge issue in India, as it is across the world. Can Customer Experience Management help in fixing this?
When we talk of CEM, we talk of enterprises that have made big...
Jun 03, 2011
980
0
The customer is king.
But do you actually treat him like one?
Ask any company focused on customers and the answer is likely to be: Of course. We have a fully automated CRM application, which enables...
Jun 03, 2011
1,084
0
How to Create Meaningful Online Experiences
If you think your companys online customer experience is not up to the mark, youre not alone. A Forrester Consulting study of 405 US and EU sales,...
May 23, 2011
1,021
0
AXA Bank: Streamlining Processes
AXA Banks Bizness Fisc product, which handles the pre-payment, financing and filing of annual company taxes, was its last remaining non-automated product. The bank...
May 23, 2011
1,240
0
Customer service is a huge issue in India, as it is across the world. Can Customer Experience Management help in that?
When we talk of CEM, we talk of enterprises that have made big investments in...
May 10, 2011
1,333
0